Privacy & Cookie Policy – FLWSH

Last Updated: SEP 2025

At FLWSH, your privacy is important to us. This policy explains how we collect, use, protect, and share your personal information when you use our website and services, and how we use cookies to improve your experience. By using our website, you agree to the terms of this policy.

1. Information We Collect

• Contact Form: When you submit an enquiry via our contact form, we collect your name and email address to respond to your message.
• Analytics: We use Google Analytics to collect anonymous data on how visitors interact with our website (e.g., pages visited, time spent, device/browser information).
• Cookies: We use cookies to improve website functionality, remember preferences, and analyse site usage. See Section 4 for details.

2. How We Use Your Information

• Respond to enquiries submitted via the contact form.
• Improve website performance and user experience using analytics.
• Personalize your website experience via cookies (e.g., language preferences).

3. Sharing Your Information

• We do not sell or share personal information with third parties.
• Google Analytics may process anonymized data on our behalf to provide website usage statistics.
• Any other third-party services we use (like marketing tools) process data in accordance with their own privacy policies.

4. Cookies

What Are Cookies? Cookies are small files stored on your device that help improve your experience on our website.

How We Use Cookies:

• Necessary Cookies: Essential for site functionality, like remembering your cookie preferences.
• Functional Cookies: Improve your experience, such as saving your language or theme choices.
• Analytical Cookies: Help us understand how visitors use our site to improve performance.
• Advertising/Targeting Cookies: Show relevant ads and measure ad effectiveness.

Your Choices: You can accept all cookies, reject non-essential cookies, or customize your preferences through the cookie banner. Cookies can also be managed or deleted in your browser settings, though this may affect website functionality.

5. Data Storage & Security

• Personal data (like contact form submissions) is stored securely and retained only as long as necessary to respond to enquiries.
• We take reasonable steps to protect your data, but no system is completely secure.

6. Your Rights

Under UK data protection law, you can:

• Request a copy of your personal data held by us.
• Ask us to correct or delete your personal data.
• Withdraw consent for processing (where applicable).

To exercise these rights, contact us using the details below.

7. Contact Information

If you have questions about this policy or your data, please contact:

• FLWSH
• Email: Contact@FLWSH.com
• Phone: 0151 338 8826
  Piccadilly Business Centre, Unit C Aldow Enterprise Park, M12 6AE
  

8. Governing Law

This policy is governed by the laws of England and Wales.